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Florence, SC & the Pee Dee Region
Your Community Guide
Front Porch Talk
Last verified by HelloFlorenceSC, September 28, 2026.
Moving into a new place in Florence? Here's exactly who to call to get your water, power, and trash service set up — organized so you're not hunting across five different websites.
The City of Florence handles water and sewer service directly through its Utility Finance division.
In Person
Florence City Center
324 West Evans Street, Florence, SC
29501
Hours
Monday–Friday, 8:30 AM–5:00 PM
To set up automatic bank draft payment, call (843) 665-3155 and ask for the bank draft application, or set it up online once your account is active.
Broken main · major leak
Important note on timing
Same-day service setup is only guaranteed if your documentation is submitted before 11:30 AM. After that, service typically starts the next business day.
Two different providers depending on your exact address.
Florence is served by two different electric providers depending on your exact address, so which one applies to you depends on where you live, not just that you live in Florence.
Generally serves customers inside Florence city limits and much of the surrounding developed area.
Customer service: (800) 452-2777
Hours: 7 a.m.–7 p.m., Monday–Friday
The phone number above is Duke Energy's primary customer service line — before you schedule setup, check duke-energy.com/south-carolina to confirm neighborhood-level coverage for your exact address, since service boundaries can shift from one part of Florence to the next.
The member-owned cooperative serving this area is MPD Electric Cooperative — formerly known as Pee Dee Electric (the older name still appears on many bills, mailers, and online searches). It was formed from the 2020 merger of Pee Dee Electric Cooperative and Marlboro Electric Cooperative, and serves residential and commercial customers across Florence, Darlington, Dillon, Chesterfield, Marlboro, Lee, and Marion counties — generally in more rural and outlying parts of the county.
Phone: (843) 665-4070
Toll-Free: (866) 747-0060
The primary line above is the co-op's local customer service number — before you schedule setup, check mpdcoop.org to confirm neighborhood-level coverage for your exact address, since co-op service areas taper off block by block at the edges of the county.
Not sure which one serves your address?
The fastest way to find out is to check your previous resident's bill if you have one, or contact either provider directly with your address — coverage can vary block by block in some areas.
Dominion Energy is the natural gas provider for Florence — but not every address in the area is on a gas line.
Local Florence Office
(843) 676-3600Toll-Free Customer Service
(800) 251-7234Use the local Florence office for questions about service at a specific address, and the toll-free line for billing, account setup, and after-hours gas emergencies.
Natural gas isn't available at every Florence address — some neighborhoods and rural parts of the county are all-electric. Before you schedule anything, call and confirm that a gas line serves your specific address, then set your start date.
Emergency · do not wait
If you smell gas, get everyone out of the building and call 911, then call Dominion Energy's toll-free line at (800) 251-7234. Don't flip switches, light anything, or use a phone inside the building.
Two main providers serve Florence — which one can reach you depends on your street.
Service availability varies by address. Speeds, plan options, and even whether a provider serves your block at all can differ from one neighborhood to the next, so confirm coverage for your exact address before you commit to an installation date.
The largest local provider for cable internet, TV, and home phone service across most of Florence and the surrounding county.
Phone: (843) 662-8191
Offers fiber and wireless home internet along with wireless phone plans — best to check your address directly, since coverage in the Florence area is built out street by street.
Phone: (843) 780-2355
Not sure what's available at your address?
Call both providers with your street address and ask what's live at that specific location. If neither can reach you, a fixed wireless or satellite provider may be the only option in that spot.
Inside city limits vs. unincorporated county — pickup works differently.
The City's Sanitation Division handles both garbage and recycling curbside, on the same day each week.
Weekly curbside pickup
One 96-gallon roll cart provided per
residence
Weekly curbside on your same garbage day
Single-stream (no
sorting), one 18-gallon bin provided
Weekly collection on a separate assigned route
Questions or an extra cart ($65)?
(843) 665-3155General sanitation questions: (843) 665-3236, Monday–Friday, 7:30 AM–4:00 PM
For items the City can't collect curbside (large bulk items, electronics, hazardous materials), Florence County operates 15 drop-off sites throughout the county — open to city and county residents alike.
Find the closest one and what each site accepts at the Florence County recycling locations page (via des.sc.gov) or by calling the County Recycling Coordinator's office at 180 North Irby Street.
Curbside pickup isn't provided by the City here. Most residents either use the county drop-off site network above or contract directly with a private hauler such as Waste Management or Republic Services, both of which operate in the Florence area.
Access our 24/7 Florence Crisis & Emergency Resources Hub for domestic violence, mental health crisis, abuse reporting, and severe weather resources. For ongoing help with food, housing, or other needs, visit our Local Resources directory.